"THE NORSTAR MAN"

JMC local

 JMC Communications 
Commercial/Residential
Telephone System Sales &  Norstar Technical
 Support, Install and Service
Phone: 615-305-8573
 Norstar t7316 set
  Monday - Friday 8:00AM - 5:00PM.    
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 Norstar Technical Support Center Information

Hours of Operation: Monday thru Friday, 8:00 am until 5:00 pm Central time.
Emergency Technical Support response during non-business hours is also available to all Customers at no additional charge during the initial installation and while the warranty is still in effect. Only Emergency situations will be responded to after normal business hours. Please check your documentation to ensure your system /equipment warranty is still valid.

Please keep in mind that if you are not currently an existing client, your support call may be billable.

Please see below for our rates.

Rates:
 The following rates apply to:

    

Telephone Support

 Per-Hour Rate Remote Support Per-Hour Rate
Normal business hours (billed in 1-hour increments) $ 65.00 Billed in 1-hour increments $ 65.00
    Dial-up Fee $ 20.00
Non-business hours (billed in 1-hr. increments) $ 100.00 Non-Business Hours $ 100.00
    Non-Business Dial-up Fee $ 20.00
       

  • Payment Terms for billable support calls:
    JMC Communications accepts Visa, MasterCard, Discover and Paypal. 

    •

 Norstar Technical Support site on the Internet!


Information can be found for all the Norstar systems. 

Note: to access programming, you must use an M7310, M7324.

To determine your software version, follow the steps below:

Press FEATURE * * 2 6 6 3 4 4  def ( CONFIG )

Password: 2 6 6 3 4 4  def ( CONFIG )

IF YOUR SYSTEM PASSWORD CHANGE CALL US WE CAN HELP YOU TO RESET THE PASSWORD.

Display will read: "Terminals & Sets" or "Configuration" DEPEND ON YOUR SOFTWARE

Press BACK until the display reads: "Maintenance"

If the Display reads "Maintenance", Press SHOW Then  Press Next to see

If the Display reads "System Version", Press SHOW Once.

Your System Version will then be displayed on the display screen.

Norstar Voicemail

Note: to access programming, you must use an M7310, M7324.

To determine your software version, follow the steps below:

Press Feature 983

when display show Log: 1020000 

( if you have 2digit 120000)

( if you have 4digit 10020000)

Then Press 9

 will show your Voicemail software Version

If you do not see the information you are looking for below, please Call us so that we may assist you. 
 

CONTACT US


IMPORTANT NOTE:

 Please have the following information prepared PRIOR to calling or sending email to the Tech Support center: 

  • Your Name

  • Your Company Email address

  • Your Company name

  • Company billing address

  • Telephone number & Fax number

  • The Company name of your primary Norstar equipment vendor.

  • Your system type

  • How did you find us?

     Without this information, we will be unable to assist you with Technical Support.

 

    

Please Call : 615-305-8573

Email: Himme@jmccommunications.net

Thank you for visiting